Baldridge Criteria Can Improve Communication
Posted on April 16, 2009
Filed Under Uncategorized | Leave a Comment
In communication terms, as well as those of production, organizations can do well by adopting the Baldridge Criteria for Performance Excellence, whether they intend to seek the national quality award or not.
Boiled down, which is what Quality Digest does handily in its April issue, the Baldridge criteria are leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; process management, and results.
These can be as much of a mandate for a deliberate, attentive approach to organizational communication as they are for production quality. Communication, too, has results and we often are blissfully unaware of them, especially if they’re unfavorable.
Leadership starts with vision and is propelled by effective communication. You can’t focus on customers without communicating with them, by whatever means, effectively or not. Your staff members become the beneficiary of enlightened communication or the victims of poorly presented organizational imperatives.
And, above all, communication is a process that needs to be deliberately and intelligently managed. Do all that with your organizational utterances and you’re an award winner – if only in your own setting which, of course, is where effectiveness matters most.
So get familiar with what the Baldridge people expect of top-performing organizations, but in communication terms above all. Baldridge may not, in fact, have express communication criteria because they are implicit in their entire program. Do well in quality and you’re likely an effective communicator.
But give your communication stance express consideration. How are you getting the results you get? Could they be better with better communication? Very likely.
Comments
Leave a Comment
If you would like to make a comment, please fill out the form below.
Recently
- Back on the Beat – Reporting on #blogchat
- Before TV, We Communicated; Social Media is Such an Opportunity Now
- Be Wary of ‘Emotional Hijackings’
- Crisis Communication Becoming Locally Global
- Baldridge Criteria Can Improve Communication
- Countering Information Overload
- We’re Back, With a Focus on Communication
- Posting Suspended, Pending Site Improvements
- Where We Are Isn’t Pretty, and It Isn’t Us
- An Earmark to Celebrate – There Must be Others, Too
Categories
Archives
Blogroll
- 21st Century Organization
- All Things Workplace
- Clay Shirky
- Edelman Change and Employee Engagement
- Eric Karjaluoto